 | Recognize and respond to the individual automotive needs of each
customer. |
| Provide each customer with a price estimate on diagnosed repair
needs. |
| Have customer authorize all work before it is performed. |
| Use only proven, quality parts and supplies. |
| Notify customer if appointment or work will not be completed as
scheduled. |
| Furnish an itemized invoice. |
| Return replaced parts for customer's inspection if requested
prior to service. |
| Only use industry established repair procedures and guidelines. |
| Recommend corrective repairs when problems are dignosed. |
| Recommend preventative maintenance. |
| Provide warranty information on both parts and service. |
| Perform the highest quality repair work possible. |
| Employ and train the most highly skilled technicians available.
|
| Exercise reasonable care for the customer's property while in
our posession. |
| Resolve customer concerns in a fair and equitable manner. |
